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Home >  Shipping & Returns

Shipping & Returns

shipping
welcome to www.heidismith.co.uk,We offer our customers a fast processing and shipping happy shopping. International of International Air Express EMS, DHL, TNT. Delivery time depends on the destination.
As usual, your order will be shipped within 1-3 working days after we receive your payment to confirm your shipping address. All packages must attend
Upon receipt of payment, a tracking number will be provided via e-mail.

Cancellations
If you wish to cancel prior to dispatch your order, you should immediately email. And 4% cancellation fee will be applied.

 Returns
Unwashed or unworn (except tryout) may be returned within 7 days from the date merchandise was received. Item (s) must be returned in condition received or merchandise will be returned to the sender.
1. A return authorization must be obtained from customer service to receive a refund. Or the returned package will be returned to you.
2. Please indicate reason for return to get the return authorization., And back-to-back address
3. Pack merchandise securely. Please include the following information with your return: bill-to name, address, ship-to name, address, order number, reason for return
.
 Exchanges
Exchange requests must be made within 7 days after receiving the order for merchandise Specify the exchange item and the new color or size in your email to deklantenservice.
Items must be in as a return.
New and unworn accepted Availability of replacement item is not guaranteed. You will receive an e-mail notification upon the completion of exchange processing.

 Note:
*** Shipping is not refundable.
*** 20% handling fee will be deducted from the refund.
*** If the items is Non-quality problems, customers have up to 20% postage for exchange shipping costs add.
*** Return may takes one to two weeks to process and at least eenfactureringscyclus for the credit to appear on your account.
*** To obtain contact customer service for questions to Return permission email us.
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